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          WELCOME TO SHARI'S WINDOW ON THE WORLD



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          new updated resume available on:
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          SHARI HOLCOMB




          OBJECTIVE:


          Opportunity for continued advancement as an HTML Coder and Web Designer.


          Programming
          
          COLLEGE LEVEL COURSEWORK/LOW-LEVEL EXPERIENCE IN THE FOLLOWING: 
          BOOKMASTER ASSEMBLER SCRIPT COBOL CICS
          OS/MVS JCL PARADOX SQL/QMF REXX
          REAL WORLD EXPERIENCE AND SKILLS IN THE FOLLOWING:
          HTML 3/4, working knowledge of JavaScript, MS Frontpage,
          Netscape Composer, Micrographics Designer/Publisher,
          Zyworld Graphics, Design/Site Layout ability, Typing/Keyboarding (65+).

          operating sys

          PLATFORMS:
          WINDOWS Ď 95 WINDOWS 3.1 INTERNET MVS/XA DEC/VMS VM/SP, VSE SOFTWARE:
          JES328X INFOMAN/PNMS NETMAIL/EMAIL/NOTES NETVIEW IOF/SAR/SDSF TSO/DDG PROCOMM/TELIX SABRE EXCEL 5.0 MS WORD 6.0 MS ACCESS POWERPOINT HARDWARE:
          PENTI PC,ATT/IBM PC6386,486 LAN GATEWAY HP LASERJET 4 PTRS IBM 370 IBM 3083/84, 3090-600S IBM CRT 3194/3270 DEC(PDP10) 3420/80 TAPE DRIVES IMPACT/3820 PTRS DASD 3330,50,80,90
          projects
          Web Design by Shari's World
          Since 1996, I have been coding sites utilizing HTML
          and various other Internet Applications.
          I author and administer websites for both
          individuals and small businesses.

          network

          EMPLOYMENT:
          ORIGIN IT-ARLINGTON, TX 01/1999 to 10/1999 JOB TITLE: WEB DESIGNER DUTIES INCLUDE CONCEPTION, AUTHORING, AND ADMINISTRATION OF NEW INTRANET SITE FOR THE ORIGIN I.T. HELPDESK UTILIZING HTML JAVASCRIPT,AND MS FRONTPAGE. ORIGIN ITóARLINGTON, TX 3/1997 to 1/1999 JOB TITLE: Sr. HELPDESK ANALYST DUTIES INCLUDE 2ND LEVEL PROBLEM REPORTING/TRACKING AND RESOLUTION, IDENTIFY HOST PROBLEMS, CANCEL AND BOUNCE USERS/JOBS/TERMINALS, ACTIVATE LINES AND JES/VSP PRINTERS, RESET RACF/ACF2/TOP SECRET ACCESS AUTHORITY, UPDATE SUPPORT CENTER MANUAL, CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS IN CICS, ACQUIRE PRINTERS/TERMINALS TO CICS, PURGE HUNG CICS TRANSACTIONS, AND RESPOOL REPORTS. DECISIONONE--DALLAS, TX 9/1995 TO 3/1997 FORMERLY KNOWN AS : BELL ATLANTIC BUSINESS SYSTEMS SERVICES JOB TITLE: INSTALL COORDINATOR--AMER. AIRLINES CONTRACT DUTIES INCLUDED SETTING/ARRANGING/AND DISPATCHING FE FOR AA TRAVEL AGENT SITE INSTALLS, COORDINATE AND VERIFY EQUIPMENT ARRIVAL, CREATE CALLS AND PROVIDE FE WITH ANY NECESSARY AID, TROUBLESHOOT PROBLEM INSTALLS INTERFACE WITH A.A. STIN DISPATCHERS IF PROBLEMS OR QUESTIONS ARISE, ASSIST FE WITH INPUT OF CLOSING DATA, UPDATE TRACKS/DDG SYSTEMS, PROVIDE BILLING AND LOG DATA, UPDATE MANAGEMENT ON PROCESS/NEEDED IMPROVEMENTS IN QUALITY. 12/1993 TO 9/1995 JOB TITLE: FIELD SUPPORT ANALYST--AMER. AIRLINES CONTRACT DUTIES INCLUDED ASSISTING FE WITH SUPPORT ISSUES, GETTING PARTS INFORMATION, UPDATING CALLS IN BOTH DDG AND SABRE, CHECK CALLS IN SABRE, IDENTIFY TROUBLE CALLS, ESCALATE CALL TO MANAGEMENT OR SUPPORT, CREATE/UPDATE REPORTS USING PARADOX AND EXCEL, INTERFACE WITH ALL LEVELS ON QUALITY AND EFFICIENCY ISSUES, AND PROVIDE INFORMATION TO AMERICAN AIRLINES HELPDESK. AFFILIATED COMPUTER SYSTEMS--DALLAS, TX 7/1992 TO 1/1994 JOB TITLE: COMPUTER HELPDESK ANALYST DUTIES INCLUDED 1ST AND 2ND LEVEL PROBLEM
          REPORTING/TRACKING/DOCUMENTION/RESOLUTION, CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS,
          ACQUIRE PRINTERS/TERMINALS TO CICS, AND PURGE HUNG CICS TRANSACTIONS. SEARS TECHNOLOGY SERVICES--DALLAS, TX 6/1990 TO 6/1992 JOB TITLE: HELPDESK SUPPORT COORDINATOR DUTIES INCLUDED 1ST LEVEL PROBLEM REPORTING/TRACKING AND RESOLUTION, CANCEL AND BOUNCE USERS/JOBS/TERMINALS, CREATE AND RESPOOL JOBS/LOGS/AND REPORTS, IDENTIFY HOST PROBLEMS, ACTIVATE LINES AND JES328X/ESF PRINTERS, GRANT/REVOKE RACF AUTHORITY, PROCESS JOBS THRU CA-7,
          PREPARE SUPPORT CENTER MANUAL, AND PERFORM SUPERVISOR DUTIES AS NEEDED. MCDONNELL DOUGLAS, ISG--DALLAS, TX 10/1986 TO 12/1989 JOB TITLE: COMPUTER OPERATOR DUTIES INCLUDED TAPE MOUNTS, NATíL/INTíL BATCH PROCESSING, NETWORK INTERFACE AND CODE/NODE LOADS, SYSTEM INTERVENTION, TAKEDOWN, AND IPL, GENíL MAINTENANCE OF TAPE/DISK DRIVES, PRINTING, REBUILDS, BACKUPS, ROLLOFFS, AND DAILY UTILITIES. EDUCATION: S.M.U. Dallas, Texas 1981-1982 Eastfield Junior College Mesquite, Texas 1982-1991 *****approx. 98 hours towards 3 Associateís degrees. *Bachelors degree in progress through online university projected 1999.
          PROFESSIONAL MEMBERSHIPS: N.A.F.E., HTML Writer's Guild, International Webmasters Association,
          and Phenomenal Women of the Web. SKILLS: INTERNET POWER USER EXPERIENCE, TYPING (65), COLLEGE-LEVEL FRENCH LANGUAGE SKILLS, TEN-KEY BY TOUCH, MEMBER OF QUALITY PROCESS IMPROVEMENT TEAM. REFERENCES ARE AVAILABLE UPON REQUEST.

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